Q: What is a Reserve Club Member?
A: Reserve Club member is a keen wine enthusiast who receives a selection of wines delivered to them every January and July.
Q: What are the benefits of being a Reserve Club Member?
A: Receive 20% discount of all wines throughout the year, online and in our cellar door.
Enjoy complimentary tasting for you and up to five guests, booking by emailing email@example.com or logging into your members portal
Two complimentary tickets per year for our Grape, Garden and Graze Experience
Priority seating and a complimentary glass of Blanc de Blancs for you and a guest when dining in our Restaurant
Invitation for you and a guest to the famed annual White Label Lunch
Priority tickets to our exclusive Members events including Harvest Lunch, Autumn & Spring Lunch
Exclusive member offers & first access to exclusive and limited release wines
Q: When I visit your restaurant or cellar door how do I access my benefits?
A: You can book directly by logging in through your online Member Portal, by emailing firstname.lastname@example.org or by giving our team a call on 02 6579 1317.
Q: What is my membership number?
A: It can be hard to remember specific numbers, especially after enjoying a glass of our Barbera, so we don’t allocate member numbers. We use your first and last name to identify you, which is much easier even after a few glasses of Barbera!
Q: How do I login to my account?
A: Click on the Login button located in the top right-hand corner of the Margan website www.margan.com.au. Your username will be your email address used to sign up for your membership. If you are logging in for the first time, please click reset password to set a If you are having trouble logging in please let us know by emailing email@example.com or by giving our team a call on 02 6579 1317.
Q: Can anyone else use my membership to receive discounts and benefits?
A: No. Whilst we are happy to extend your discount to a spouse without you being present, no other person is permitted to use your membership. You can set up your spouse, partner or favourite wine person, as a co-member on your online portal here.
Q: How do I reset my password?
A: Click on the Login button located in the top right-hand corner of your screen then select the ‘Forgot your username or password’ link. An email will be forwarded to your nominated email account with instructions on how to reset your password.
USING MY MEMBERSHIP BENEFITS
Q: How do I book in my complimentary Members tastings?
A: You can book your complimentary tasting directly by logging in through your online Member Portal, by emailing firstname.lastname@example.org or by giving our team a call on 02 6579 1317.
Q: Can you book me in at the restaurant?
A: Absolutely, we can! You can either send us a note via your Member Portal, email us at email@example.com or phone the team on 02 6579 1317. We will send you a confirmation from our booking system. Occasionally this can go to junk so please check there. If you don’t receive one, please let us know at the earliest possible convenience.
Q: How do I get tickets to the Member lunches?
A: We hold several events throughout the year exclusively for our members. These are:
Harvest Lunch – first Saturday on February
Join Andrew, Lisa and Team Margan for a behind-the-scenes look at the grape harvest as it rolls out. Save the date to see the vintage in action. Tickets are released in November.
Autumn Lunch – third Saturday in March
Hosted by our favourite Sydney restaurants we love to bring a little bit of the Hunter Valley for lunch. Embracing the cooler weather, our Autumn lunch is about celebrating back-vintage wines. Tickets are released in January, so keep an eye on your email inbox.
White Label Lunch – third and fourth Saturday in May
Join Andrew, Lisa and Team Margan for our celebrated Long Lunch in our stunning Barrel Room. Enjoy our new Limited Release wines with great food and entertainment, making for a memorable day. This is our signature sell-out event with tickets released at the end of October.
Spring Lunch – third Saturday in September
Hosted by our favourite Sydney restaurants we love to bring a little bit of the Hunter Valley for lunch. Embracing the warmer weather, our Spring lunch is about celebrating our new Limited Release Wines. Tickets are released in June, so keep an eye on your email inbox.
Q: Will my discount automatically apply online?
A: It sure will! Just make sure you are logged in, which can be done in the top right-hand corner. If you have any troubles, just reach out to our team on firstname.lastname@example.org or on 02 6579 1317
MY CLUB PACKS
Q: What Club Packs can I choose for my selection in January and July?
A: Club packs are available as either as Andrew’s Selection pack (featuring white, red or mixed wines) or as your selection of your favourite Margan wines. All club packs receive free freight in January and July.
Q: If I don’t reply to the emails from Margan notifying me of the next Club Pack shipment will I be charged for and sent any wine?
A: Two emails will be sent during the month prior to each pack month to ensure you receive your preferred selection. If we do not receive an order or reply by the date nominated in the email, you will be dispatched your most recent selection.
Q: When will you charge for my Club Pack?
A: Your nominated payment details will be debited within the third week of January and July.
Q: Can I change my Club Pack selection?
A: Yes, you can make changes to your Club Pack selection at any time prior to orders being processed. You can do so on your member portal here https://shop.margan.com.au/wineclub/shipmentpacks.
Before your payment details are processed, you will receive an email reminding you that payment will be due shortly. Please ensure that you make changes to your Club Pack selection before the payment date.
Q: I forgot which wines I ordered; how can I find out?
A: You can find out very easily by using clicking ‘Login’ in the top right corner of the website. Here you will need to enter your email address and password. Then click on ‘Purchase History’ and it will show your order history and current subscription details. To go directly to the page click here https://shop.margan.com.au/wineclub/PurchaseHistory
Q: I will be away for my next shipment, what can I do?
A: If you are away during the next shipment, you can re-route your shipment in advance to a different address, Click here to do so https://shop.margan.com.au/Wineclub/CustomerProfile
Simply log in and edit shipping details (don’t forget to change these back upon your return!). Alternatively, you can also contact our Wine Club team to inquire about delaying your shipment a week or two at email@example.com
Q: Can I change the address my wine is shipped to?
A: If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing your shipping address here https://shop.margan.com.au/Wineclub/CustomerProfile If it is within one week of your next order, please let us know immediately so we can attempt to arrange a change of delivery.
Q: How long does my membership last?
A: You will remain a Wine Club member until you choose to cancel, or until you no longer meet the necessary minimum purchase to retain your membership. If you wish to cancel or suspend your subscription you are will need to contact our team in writing at firstname.lastname@example.org
Q: Where can I find my membership information?
A: To review your current membership information, login to your online members portal. Click here to go directly https://shop.margan.com.au/Wineclub/CustomerProfile
Alternatively, you can contact the Margan team directly on 02 6579 1317 or email email@example.com
Q: When will I receive my order?
A: You can expect to receive your order within 3-10 business days of placing your order. Please note however that delivery times are subject to the delivery location. Please contact our team directly at firstname.lastname@example.org if you do not receive your order after 10 days or need to arrange a specific delivery date. Whilst, we cannot guarantee delivery on a specific date we will certainly do our best.
Q: Can I authorise to leave my order if I’m not home?
A: Yes, you can have your Club Pack delivery left outside your home or with a nominated person if you cannot be present to receive your order. At the checkout you can add special instructions on where you want your parcel left. A person under the age of 18 years old cannot receive the delivery on your behalf.
If delivery instructions haven’t been provided and you aren’t present to receive your order and the carrier does not deem the location suitable to leave your delivery, then a calling card will be left and/or an email sent with a phone number to call within seven days to arrange a re-delivery or collection.
Margan is not responsible for goods that are left unattended at your request, or goods that remain unclaimed as a result of failing to contact the carrier
Q: What is your returns policy?
A: If you receive a case of wine with one or more broken bottles, we will issue replacement bottles at our discretion if we are notified within 7 working days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement. You may also return any wines that are not of acceptable quality at the time of delivery, or are not in accordance with your order, by contacting us within seven working days of the delivery date.
Q: If I have changed address and my wine is dispatched to my previous address, will I be charged for re-delivery?
A: Yes. We accept no responsibility for wine delivered to an old or incorrect address. Please ensure you notify us of any changes to delivery, postal and email address. Any charges associated with re—directing your delivery through our courier will be passed onto you.